HOW WE MEASURE OUR SERVICE OFFERING: CLAIMS
Claims reflect and provide the ultimate test of our service level to our clients and play an essential role in the fulfilment of our mission.
Our Core Values
- Speedy claims processing service
- Quick claims turn around
- Professionalism in all aspects of claims service
- Keeping clients informed
- Attention to detail
- Cost effective claims solutions
- Advantageous and beneficial settlement
- Simple and user-friendly claims procedure
Our Objectives
- To optimise all our resources in order to maximise our claims delivery service.
- To heighten the statue and image of our claims service team.
Our Claims Management Service
- Receiving, registration and closing of claims/sorting of mail and filing
- Appointment of assessors/loss adjustor’s
- Collation of all relevant claims information
- Engagement of contracts/repairers
- Negotiating settlement for client